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IT Maintenance Support

Deadline: 2017-10-25 Apply Now: Click Here Posted On: 2017-10-16 10:07:39 , By NA

Job Discription

Background



Catholic Relief Services (CRS) is a US based relief and development agency working in nearly 100 countries/territories to alleviate poverty and suffering. CRS programs are based on need and not religious affiliation, race or nationality. The CRS India program was established in 1946 and reaches out to vulnerable people through a network of partner organizations in states all across India. Key program sectors include health, agriculture, disaster management, child labor and anti-trafficking. We have 4 offices in India based in Delhi, Lucknow, Patna and Chennai supported by the CRS Regional Office and its Headquarters in Baltimore, Maryland USA.


Roles & Responsibilities  The consultant will have the following specific responsibilities:



  •  Provide internal end user support with respect to hardware, software, network related or even application related issues.

  •  Apply remote access to resolve issues faced by employees in remote locations 

  •  Coordinate with the service providers for any troubleshooting as necessary.

  • Updating the ICT devices to ensure compliance with standard software as per the organizational best practices or CRS standards.

  • Keeping track and maintaining the online support tickets being allotted through the internal team, and supporting on the resolution of first level ICT related issues, as assigned.

  • Promptly escalate issues as needed to the senior support team or IT Manager

  • Configure desktops, laptops and other peripheral devices as per the guidance from the IT Manager. Place of Consultancy : Delhi



Timeline 
The 4 hours support consultancy for the period of 12 Months (Oct 2017 to September 2018).

QUOTATIONS DETAILS 
All quotations must include the following: 



  • Name of organization or person 

  • A CV of consultant

  • A detailed financial offer in Indian Rupees (with details of person days and professional fee per day) along with the payment terms

  • Two professional references with the telephone numbers and e-mail addresses of contacts 

  • A relevant example of a document from a previously completed consultancy 

Key Skill(s)

Key working relationships:

  • Primary contact : IT Manager
  • Qualifications and Competencies: Graduate 
  • Diploma In computer
  • 1-2 years experience in providing help desk and/or user support services

 
Industry Type :

Accounts ,HR ,Information Technology ,Media ,Management ,Finance Jobs,NGOs Jobs

Functional Area :

Role Category :

Job Role :

IT Manager

Total Experience :

1-2 years

Job Location :

Delhi

Salary :

NA

No. of Openings :

1

About Company

Apply Now: Click Here All Jobs by Catholic Relief Services (CRS)

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