Job Description

Service Executive

Key Responsibilities:

Outbound and Inbound Calls: Making outbound calls to generate sales leads and handling inbound customer queries.

Relationship Building: Establishing and maintaining positive relationships with clients, addressing their needs and concerns, and ensuring their satisfaction.

Communication Management: Distributing important information, updates, and announcements to relevant parties, ensuring clear and timely communication.

Problem Resolution: Handling customer issues and challenges, acting as a liaison between the company and clients to find solutions.

Process Oversight: Monitoring and tracking process performance, identifying and implementing process improvements, and ensuring consistency across departments.

Coordination: Coordinating meetings, calls, and other either with internal or external parties, ensuring schedules are aligned.

Record Keeping: Maintaining records of communications, agreements, and interactions, ensuring an organized trail of all correspondence.

Support and Training: Providing support to clients and team members, answering questions, helping, and training staff in process execution.

Qualifications:

Fluent communication skills in Bengali, English and Hindi

Strong analytical skills and attention to detail.

Comfortable with the use of MS Excel, or other software.

Excellent communication, problem-solving, and relationship-building abilities.

Apply to: marketing@tribecacare.in

About Company

All Jobs posted by: Centre for Science and Environment (CSE)