Job Description

Job Title : Operations Officer

Organisation - Health Within Reach Foundation

We are seeking a highly skilled and resourceful Operations Officer to oversee the efficient and smooth operation of our Mobile Healthcare Vans. The Operations Officer will be responsible for managing a group of blue-collar workers, solving operational and logistical challenges, ensuring proactive risk planning, and possessing excellent communication skills. This role requires strong leadership abilities, problem-solving skills, and effective communication to facilitate smooth clinic operations. The ideal candidate should be a proactive thinker, have a deep understanding of blue-collar workforce management, and excel in communication to foster collaboration and efficiency.

Responsibilities:

Operational Management:

Travel with the Mobile Healthcare Vans and arrange the required logistical support for camp setup and execution

Liaise with local community members/leaders for awareness about the Mobile Healthcare Vans

Oversee and manage a team of blue-collar workers -such as drivers, medical assistants, support staff for ensuring their adherence to schedules, safety protocols, and quality standards.

Develop and implement efficient scheduling and resource allocation systems to optimize clinic operations

Continuously evaluate operational processes and identify opportunities for improvement, implementing strategies to enhance efficiency and productivity.

Coordinate and manage the day-to-day operations of the Mobile Healthcare Vans, ensuring timely and smooth transitions between locations and effective utilization of resources.

Oversee the maintenance and servicing of the Mobile Healthcare Vans and equipment, ensuring compliance with safety standards.

Respond to patient inquiries, providing information about clinic services, scheduling appointments, and addressing concerns.

Maintain accurate and up-to-date patient records, including medical histories and treatment plans.

Oversee and manage inventory and supply chain management with the team, ensuring appropriate levels are maintained for operations.

Monitor supply usage, conduct regular audits, and reorder supplies as necessary.

Establish relationships with vendors to ensure timely delivery of necessary materials, medicines and equipment.

Problem Solving and Resilience:

Identify operational challenges and proactively develop solutions to address them, minimizing disruptions and ensuring seamless operations.

Respond to unexpected situations or emergencies, making quick and effective decisions to minimize the impact on clinic services.

Demonstrate resilience in handling high-pressure situations and ability to adapt to changing circumstances.

Collaborate with cross-functional teams to troubleshoot and resolve operational issues.

Team Leadership :

Provide strong leadership and guidance to the team of blue-collar workers, fostering a positive and productive work environment.

Effectively communicate operational goals, expectations, and changes to the team, ensuring clear understanding and alignment.

Promote a culture of teamwork, collaboration, and accountability among staff members.

Conduct regular performance evaluations, provide feedback, and identify opportunities for skills development and training.

Establish and enforce safety protocols and ensure compliance with relevant regulations and standards.

Communication Skills:

Demonstrate good communication skills, both written and verbal, to effectively interact with team members, stakeholders, and external partners.

Ensure clear and timely communication of operational updates, changes, and expectations to all relevant parties.

Facilitate open lines of communication, actively listen to feedback, and address any concerns or issues raised by the team.

Collaborate with cross-functional teams, such as dental professionals and support staff, to foster effective communication and streamline operations.

Qualifications:

Bachelor's degree in business administration, operations management, or a related field (preferred) Or Technical Diploma with 5 years of experience.

Min 5 years of overall professional experience

Minimum 02 years’ experience in managing a group of blue-collar workers in a fast-paced environment will be preferred.

Strong problem-solving skills and the ability to think critically and make sound decisions under pressure.

Person should be fit to travel by road in rural areas

Age between 25-45 years

Demonstrated resilience and the ability to adapt to changing circumstances.

Excellent organizational and time management abilities, with a focus on prioritization and attention to detail.

Proactive and forward-thinking approach to risk planning and mitigation.

Strong leadership and communication skills, with the ability to effectively interact with diverse teams and stakeholders.

Knowledge of safety protocols and regulations applicable to mobile dental clinic operations.

Proficiency in using computer software and applications for scheduling, record-keeping, and resource allocation.

Proficiency in Marathi and working knowledge of Hindi and English

Salary bracket:

Depending on level of experience and proficiency

About Company

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