Industry Type : Information Technology ,Media ,NGOs Jobs No. of Openings : 1
Job Role : Online Community Manager Total Experience : NA
Job Location : Karnataka Salary : NA
Deadline: 2018-07-10, By Quest Alliance
Job Description

Quest? Alliance works towards enabling individuals to build self-learning pathways in order to make meaning of their lives.

It is a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organisations to demonstrate and enable scalable and replicable solutions in school education and vocational training.



Quest has initiated an online learning community for trainers called Trainer Tribe operating on Workplace by Facebook. The purpose of trainer tribe is to provide a virtual space for trainers where they connect with each other with the purpose of: 

  • Sharing updates, questions, ideas from their facilitation practice 

  • Inculcating a habit of continuous self learning for professional growth 

  • Learning about 21st?? century skills, better facilitation and core thematic areas 

  • Appreciating and recognizing the good practices of trainers

Currently, trainer tribe has 700+ trainers on boarded. It is structured in the form of a main home group and thematic groups around areas like career development, life skills, communicative English, MasterCoach and so on.

To know more, watch the introduction video here?.?


We are looking for a community facilitator who can moderate the online community, sustain engagement, enhance membership to the community and build a strategy to sustain the community.

* Specific roles for the community facilitator are in 3 key domains which are:

  • Develop Trainer Tribe as the best in class online learning platform for trainers in the employability sector giving a high quality user experience 

  • Develop and anchor the engagement strategy for trainer tribe Developing a monthly posting schedule and curating/creating content for the same

  • Identifying themes for master classes and curating/creating content for the same in the form of micro learning lessons

  • Identifying other organisations and thematic experts who can jointly develop and facilitate online master classes

  • Develop and implement a trainer recognition strategy through trainer tribe. This would include curating trainer stories from across the trainer network.

  • Create ownership for trainer tribe within program teams by working with the state and group champions to develop decentralised strategies to boost engagement

  • Develop and implement a strategy for building champions form within the online community who can become community moderators 

  • Implementing innovative strategies (surveys, live video bytes, quizzes etc) to enhance engagement

  • Lead the process of developing trainer wiki - a resource library hosted on trainer tribe

* Building a brand for trainer tribe in the trainer ecosystem as a unique offering for trainer capacity building

  • Develop a pitch to offer trainer tribe as a learning platform to other organisations in the employability sector

  • Establish and maintain new partnerships with organisations adopting trainer tribe

  • Work closely with the program teams to onboard new and existing trainers to the platform

  • Maintain a program training and events calendar to ensure that in every program training trainers are introduced to Trainer Tribe and participating on it

  • Implement innovative strategies to enhance membership using different tools like whatsapp, facebook, IVRS, campaigns 

Analysing platform analytics and sector research to strengthen trainer tribe as a online learning community

  • Maintain an overall Quest facilitator dashboard to keep track of membership and participation levels

  • Review the daily, weekly and monthly analytics to identify gaps and aspects that are working well

  • Use platform data in innovative ways to boost participation 

  • Research good practices and trends in the industry with respect to online learning communities, micro learning and adapt practices for trainer tribe 

Over and above this the facilitator would be expected to: 

  • Travel frequently to the field to capture trainer feedback, understand trainer preferences and generate relevant content from the field for trainer tribe

  • Hold regular review meetings with the state and group champions from program teams to enhance the effectiveness of trainer tribe

  • Work with the graphic designer to create content for trainer tribe and other social media channels

  • Work closely with program teams to maintain a training calendar

  • Work with the edtech team to be abreast with the platform features and maintain the analytics dashboard

Skill set

We are looking the community facilitator to be having: 

  • A creative bent of mind with out of the box thinking 

  • Content creation skills for social media 

  • Love for digital communities and curiosity to build one 

  • Great online and offline communication skills 

  • An outgoing attitude with an openness to travel and connect with the audience

  • Ability to track, read and aggregate online content - you love reading online and subscribe to blogs, podcast, news etc

  • Strong collaboration skills to be able to work with different kinds of individuals to get the work done

  • A fast pace to their work with quick turnaround time 

  • Ability to multitask 

  • Time management and planning skills 

About Quest Alliance 

Quest Alliance brings together public, private and NGO partners to create, pilot and institutionalize technology tools for improving the quality of education at all levels in both formal and non- formal settings to better reach disadvantaged youth populations. As a dynamic network of educators, corporate and NGO leaders, QUEST is committed to identifying new and innovative technology-mediated solutions for education and workforce development. QUEST Programs focus on innovative ways to integrate technology into the teaching and learning environment, ensuring quality educational value with significant potential for scaling.

Quest currently has 5 office locations: Bengaluru, Ahmedabad, Delhi, Bihar and Assam. The total, full time staff strength is 100 people with Bengaluru and Samastipur being the larger locations. Quest programs are active in 20 states across the country with over 200 vocational training partners. In Samastipur, Quest works with 1000 schools covering the entire district with its approach to making the school a more fun, engaging and safe learning space for students from Grade 5 to 8. Quest works with over 15 donors and funding partners including Accenture, Barclays, Godrej, Hans Foundation, LinkedIn and Microsoft.

The Quest goal is to impact 1 million lives by the year 2020. 

At Quest you will get the opportunity to apply your skills and contribute to addressing issues around education and skills training. The organization would give you the space to learn and grow in a fun and engaging environment.? We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business. To learn a little more about our office space, do take a look at these videos:

Quest Team Retreat:?https://goo?.gl/7VRjJ1

Your application must include:

A resume and a cover letter. Highlight your passions, motivations for applying. Tell us how your skills and expertise would contribute to Quest Alliance 

To Apply: 

The last date to apply is 10th July 2018.?The interested candidates?fill QuestAlliance standard job application form which is given here.

No C.Vs will be entertained.

Women candidates are encouraged to apply!

Due to the enormity of applications received , Only shortlisted candidates will be contacted! 

We look forward to your application!

Key Skill(s)

About Company

Quest Alliance is a non-governmental organization established in 2008. The registration number of the organization is: BNG(U)-VRT-4-00187-2008-09?(20-10-2008). The organization is operational in Karnataka, India. Quest Alliance works in the area of Education & Literacy, Information & Communication Technology (ICT) , Labour & Employment, etc. The NGO works towards the promotion of sustainable development.

All Jobs posted by: Quest Alliance

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