Donor Helpline Support Specialist
Industry Type : Medical ,NGOs Jobs
Job Location : Uttarakhand
Deadline:
2024-03-07
Job Description
Location:
Dehradun, Uttarakhand
Experience:
1-2 Years
Key responsibilities:
Helpline Management:
• Answer and manage incoming calls to the tree helpline.
• Provide accurate and comprehensive information about trees, environmental
programs, and initiatives led by the organization.
Donor Care Support:
• Ensure a positive and empathetic experience for all helpline callers.
• Resolve inquiries, concerns, and complaints in a professional and timely manner.
• Provide excellent customer service by actively listening to callers, understanding their needs, and offering appropriate solutions.
Donor and Volunteer Engagement:
• Assist callers in understanding the various ways they can support our cause,
including donations, volunteering, and participating in events.
• Maintain a positive and engaging dialogue with donors and potential volunteers.
Information Dissemination:
• Stay informed about current environmental issues, tree conservation efforts, and the organization's ongoing projects to provide up-to-date information.
• Distribute educational materials and resources to the person who has enquired about the same.
Database Management:
• Record and maintain accurate records of helpline interactions in the organization's database.
• Generate reports on helpline activity as needed.
Collaboration:
• Work closely with other team members to coordinate volunteer activities, events, and initiatives.
• Collaborate with the communications team to develop helpline-related content for the organization's website and social media channels.
Area and Skills:
• Excellent communication and interpersonal skills.
• Knowledge and passion for environmental conservation and tree-related initiatives.
• Previous experience in customer service or helpline management is a plus.
• Ability to multitask and work in a fast-paced environment.
• Only Female Candidate.
About Company
All Jobs posted by: Sankalptaru Foundation
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