Donor Care Officer

Industry Type : Medical

Job Location : Delhi

Deadline: 2024-03-25

Job Description

Donor Care Officer Job Description

Job Title: Donor Care Officer

Reports To: Partnerships Coordinator

Subordinates: Interns on occasion

Organisation ONYVA - TARA Child Protection and Empowerment, www.taraindia.org

ABOUT THE ORGANISATION

TARA is a joint venture by two organizations: One Indian Trust named ONYVA and one French NGO/not-for-profit association named CHAYA FRANCE.

Having worked in Delhi for the last 15 years, TARA has established:

• 3 Homes for “Children in Need of Care and Protection” registered under the Juvenile and Justice Act, 2015, called TARA Tots, TARA Boys and TARA Girls,

• 1 after-care program named TARA Big Birds for the children who have turned 18 and are ready to transform into adulthood

• 1 Outreach Centre opened in February 2019, to provide education to children and promote family strengthening in a marginalized community of Saidulajab in South Delhi.

• 1 Training centre for professionals of child care and protection

Our sources of funding are organisations/foundations and individual donors. On an average, 50% of our budget was supported by corporate sponsors (via CSR) and 50% by individual donors. We wish to expand the pool of Indian individual donors and family foundations who support our programs.

We nurture a tight-knit relationship with our individual donors who enjoy the “family touch” of TARA. The individual sponsors can exchange with their sponsored child on regular basis. We offer them a protected space on our website where they can see photos, biography and latest news related to the child they support. Some families go to India to meet the child.

We develop our network of sponsors via social media and digital campaigns but also during events, meetings, and visits of the programs. We also wish to increase our visibility in the media. Our sponsors often recommend TARA to their friends and relatives. We maintain a database of 500 of them. We receive monthly contributions. We also welcome gifts and bequests.

We organise events in collaboration with our partners to increase our visibility and raise awareness, keeping in mind that children should not be disturbed too often, nor should their dignity be jeopardized.

ROLE

We are looking for a self-motivated and talented Donor Care Officer to take care of all individuals english-speaking donors, in India and abroad. In this position, you will be in charge of retaining our existing donors, reporting, prospecting new donors, defining and implementing communication strategies campaigns/policy to interact with your segment, with the main objective to raise necessary funds for the functioning of all TARA Programs.

OBJECTIVES

• Retain existing donors

• Report regularly to them and to line manager

• Prospect new donors

• Define (in coordination with the team) and implement the communication for your segment

• Organisation events for your segment

MAIN RESPONSIBILITIES

Donor care

• Be in regular contact with TARA’s individual donors. Answer their questions.

• Maintain data base and all relevant documentation

• Receive donations, financial and in-kind, issue receipt, acknowledge to donors

• Follow up on donors’ payments every month

• Organise visit of sponsored child. Handover individual gifts to children and acknowledge.

• In partnership with the Donor Care Officer working with French-speaking donors, maintain all year long news on the institutionalised children in the Donors space

Communication

• Content writing on TARA’s website and social medias. Create contents for the segment that appeals to sponsors and donors.

• Click convincing photographs of the children

• Design, launch and manage online fundraising campaigns

• Improve the possibilities for donors to contribute online

• Evaluate the success of previous fundraising actions

Organisation related

• Represent the organisation at public events, with donors, philanthropists

• Attend regular internal meetings

• Ensure that all legal reporting requirements are satisfied

PROFILE REQUIRED

• 2-5-years experience in fundraising-related activities